Privacy Policy

2. Information We Collect

We collect several types of information from and about users of our Services:

• Personal Identification Information: Name, **phone number** (primary identifier for account), and email address.
• Payment Information: Transaction details, purchase history, and device ID/code associated with your subscription. We **do not store full payment card details**; these are processed by secure third-party payment gateways.
• Technical and Usage Data: Device hardware code (Hash), IP address, browser type, operating system, and detailed logs of how you interact with our karaoke tracks and software features.
• Cookies & Tracking: We use cookies, web beacons, and similar technologies to remember user preferences, maintain session state, and analyze site usage.

3. How We Use Your Information

We primarily use the collected information for the following purposes:

• To **Provide Service Access**: Authenticating your identity and managing your subscription access across different devices using your phone number and device hash.
• To **Process Payments**: Securely processing subscription purchases and renewals.
• To **Improve Services**: Analyzing usage patterns to enhance software stability, fix bugs, and improve karaoke quality and library expansion.
• To **Communicate**: Sending essential service announcements, security alerts, and new content updates.
• To **Ensure Security**: Preventing unauthorized access, fraudulent activity, and abuse of our services.

4. Data Sharing and Disclosure

Swaralaya **will not sell, rent, or lease** your personal information to third parties. We only share information in the following circumstances:

• **Service Providers:** With trusted third parties who perform services on our behalf, such as secure **payment processors** (to handle transaction data) and cloud hosting providers (to store application data). These parties are bound by confidentiality agreements.
• **Legal Requirements:** If required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and safety of Swaralaya or our users.

5. Data Security

We implement reasonable administrative, technical, and physical measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, **we cannot guarantee its absolute security.**

6. User Rights and Choices

You have the right to:

• **Access and Update:** Review and update your personal information through your "My Account" page.
• **Account Deletion:** Request the deletion of your account and personal data, subject to legal and contractual obligations.
• **Opt-Out:** Opt-out of marketing communications (if any) by following the unsubscribe link in those emails.

7. Third-Party Services

Our Services may contain links to third-party websites or services (like payment gateways or social media sites). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Updates to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top. Your continued use of the Service after the effective date constitutes acceptance of the new policy.

9. Contact Us

For questions regarding this Privacy Policy, please contact us at:

[email protected]